Effective Date: July 27, 2026
Thank you for shopping with Purely by Nature.
Orders are typically processed within 2–5 business days after payment has been received.
During holidays or periods of high demand, processing times may be slightly longer.
We currently ship within the United States only.
Orders are shipped using trusted shipping carriers selected during checkout.
Tracking information will be provided once your order has been shipped, whenever available.
Please verify your shipping address before placing your order.
Purely by Nature is not responsible for delays or lost packages resulting from an incorrect address provided by the customer.
Once a package has been transferred to the shipping carrier, delivery times are outside our control.
Effective Date: July 27, 2026
Because our products are consumable herbal teas, we cannot accept returns of opened products for health and safety reasons.
Please contact us within seven days of delivery if your order arrives:
Please include:
We will gladly work with you to provide an appropriate resolution, which may include a replacement or refund.
Orders may only be cancelled before they have been shipped.
Once an order has been shipped, it cannot be cancelled.
